Terms of Service

Welcome to Vunorra

A positive online shopping experience depends on more than the products available for purchase. Clear information, reliable website access, transparent purchasing conditions, and accessible customer support all play an important role in helping customers make informed decisions.

At Vunorra, we aim to provide an organized and convenient online destination for discovering skincare and personal care products. Our website allows visitors to explore available collections, review product information, complete purchases, and access assistance relating to their orders.

These Terms of Service establish the conditions that apply when accessing or using the Vunorra website. They explain the responsibilities of customers, the rules governing purchases, and the general conditions under which our online shopping services are provided.

Please read these provisions carefully before browsing our website or placing an order. By accessing, using, or purchasing products through our store, you agree to the applicable terms described below, subject to mandatory consumer protection laws and other legal requirements.

The Vunorra online store is owned and operated by Shenzhen Ziyi Technology Co., Ltd.

1. Access to Our Website and Acceptable Use

Vunorra provides an online shopping platform where visitors can discover skincare products, review product descriptions, explore available collections, and purchase merchandise offered through our store.

We aim to maintain a convenient and accessible website for customers. Anyone accessing our services is expected to use the website responsibly and comply with applicable laws and these Terms of Service.

When using our website, you agree not to engage in activities such as:

• Using the website for fraudulent, unlawful, deceptive, or unauthorized purposes.

• Attempting to gain access to restricted website functions, systems, or other customers' accounts.

• Interfering with website security, infrastructure, or normal technical operations.

• Submitting false, misleading, or intentionally inaccurate information.

• Using automated tools to disrupt website functions or collect information without appropriate authorization.

• Uploading malicious software or attempting to compromise website systems.

• Reproducing or commercially exploiting protected website content without permission.

• Using our services in a manner that infringes the rights of other individuals or organizations.

• Interfering with another visitor's ability to access or use our website.

We reserve the right to take reasonable protective measures when we identify suspicious activities, unauthorized access attempts, or misuse of our services.

Such measures may include investigating unusual activity, restricting access to affected functions, or taking other appropriate action in accordance with applicable law.

Our intention is to maintain a stable online shopping environment where customers can browse products and complete purchases without unnecessary disruption.

2. Skincare Products, Descriptions, and Availability

We make reasonable efforts to present useful and relevant information about the skincare and personal care products available through Vunorra.

Individual product listings may contain information such as:

• Product names and descriptions.

• Ingredient lists and formulation details, where provided.

• Product photographs and illustrations.

• Available sizes, colors, and packaging variations.

• Product textures and other listed characteristics.

• Intended applications and usage directions.

• Included accessories and package contents.

• Storage recommendations and product precautions.

• Other specifications relevant to the individual item.

Customers should carefully review the information provided on each product page before making a purchase.

Product Appearance and Presentation

Product photographs are intended to illustrate the general appearance and characteristics of the merchandise.

Minor visual differences may occur because of photography conditions, lighting, image processing, screen settings, or display characteristics.

Packaging or visual presentation may also vary when a supplier updates a product's packaging, provided that such changes do not unlawfully misrepresent the product purchased.

We recommend considering both the written product descriptions and accompanying photographs when evaluating an item.

Ingredients and Product Information

Skincare products may contain different ingredients and formulations depending on their individual characteristics.

Customers should review the available ingredient information and product-specific instructions before purchasing.

If you have known ingredient sensitivities, allergies, or other personal skincare concerns, carefully examine the relevant product information before selecting an item.

Where necessary, seek advice from a qualified healthcare professional regarding product suitability.

Product Availability and Listing Updates

Our product collections, inventory, descriptions, and displayed prices may change as our store develops.

We may update product listings, correct inaccurate information, revise product presentation, or discontinue items when necessary, subject to applicable law and existing customer rights.

If a significant listing error affects an order, we will review the circumstances and handle the matter in accordance with applicable legal requirements.

Changes to publicly displayed prices do not automatically alter the price of an order that has already been confirmed.

If you require additional information about a product's ingredients, dimensions, formulation, packaging, or intended application, please contact our customer service team before purchasing.

3. Customer Accounts and Account Security

Certain features of our website may allow visitors to register, access, or manage customer accounts.

If you choose to create an account, you are responsible for providing accurate information and taking reasonable steps to protect your account credentials.

Your responsibilities include:

• Submitting complete and truthful registration information.

• Keeping your login credentials confidential.

• Maintaining accurate contact information.

• Taking reasonable precautions against unauthorized access.

• Using your account only for lawful purposes.

• Not allowing your account to be used for fraudulent or unauthorized activities.

You should notify us promptly if you become aware of suspicious account activity or believe that another person has accessed your account without permission.

We may introduce reasonable account security procedures when necessary to protect our website and customer information.

Information associated with account registration and use will be handled in accordance with our Privacy Policy.

4. Orders, Purchase Submission, and Acceptance

Customers placing orders through Vunorra must provide accurate information necessary for transaction processing, order management, and product delivery.

All purchases are subject to relevant conditions, including:

• Availability of the selected products;

• Successful payment authorization;

• Accuracy of the information submitted;

• Completion of any necessary transaction verification;

• Applicable fulfillment arrangements.

After submitting an order, you may receive an acknowledgment at the email address provided during checkout.

This acknowledgment indicates that your order information has been received. It does not necessarily mean that all verification procedures have been completed or that the package has been dispatched.

Additional review may be necessary in circumstances involving:

• Payment authorization difficulties;

• Suspected fraudulent or unauthorized transactions;

• Incomplete or inaccurate customer information;

• Product availability limitations;

• Incorrect product descriptions or pricing;

• Other legitimate operational or fulfillment concerns.

If we identify an issue that prevents an order from being fulfilled, we will take appropriate steps in accordance with applicable law.

Where payment has already been collected and an order cannot be completed, any refund due will be handled under our applicable store policies and legal obligations.

Before completing checkout, please verify your selected products, quantities, delivery information, and final purchase amount.

5. Product Prices, Payment Methods, and Transactions

Product prices and supported payment options are displayed on our website and during checkout.

Before confirming a purchase, customers should review the following details:

• Selected product names and quantities;

• Product prices and applicable variations;

• Any available promotional discounts;

• Shipping destination and delivery information;

• Selected shipping service;

• Applicable shipping charges;

• Relevant taxes and other disclosed charges;

• Final amount payable.

By completing a transaction, you confirm that you are authorized to use the payment method selected for your purchase.

Payments are processed through the payment services made available during checkout.

Depending on the payment provider's procedures, a transaction may remain pending while authorization, verification, or other processing steps are completed.

If a payment is declined or cannot be verified, the order may not proceed until the issue has been resolved.

For your financial protection, do not disclose payment passwords, complete payment card numbers, or card security codes through ordinary email communications.

Any applicable taxes and other mandatory charges will be displayed as required before a purchase is finalized.

6. Shipping Services, Fees, and Delivery Conditions

Vunorra currently provides shipping services to eligible delivery addresses within the United States.

The following shipping arrangements apply to qualifying purchases. All charges are expressed in U.S. dollars (USD).

Standard Shipping

Shipping Fee: $3.99

Eligible Merchandise Subtotal: $0.00–$38.99

Estimated Transit Time: 3–5 business days after dispatch.

Complimentary Standard Shipping

Shipping Fee: $0.00

Minimum Qualifying Merchandise Subtotal: $39.00

Estimated Transit Time: 3–5 business days after dispatch.

Eligible purchases with a qualifying merchandise subtotal of $39.00 or more may receive complimentary Standard Shipping, subject to the conditions and availability displayed during checkout.

Express Shipping

Shipping Fee: $6.99

Estimated Transit Time: 1–2 business days after dispatch.

Express Shipping may be selected for eligible orders when this service is offered during checkout.

The final delivery charge and available shipping methods will be displayed before payment is completed.

Eligibility for complimentary shipping may be affected by discounts or other checkout conditions. Please review the final order summary to confirm the applicable shipping arrangement.

Order Processing and Preparation

Orders are generally prepared for dispatch within 1–3 business days following successful payment confirmation.

Preparation may involve order verification, product allocation, packaging, and fulfillment coordination.

Please understand that order processing and carrier transportation are separate stages.

The estimated transit periods above begin after dispatch and do not include the usual order preparation period.

Delivery Estimates

Delivery estimates are provided for general reference and are not guaranteed arrival dates.

Actual delivery may be affected by circumstances such as:

• Weather conditions;

• Carrier capacity and transportation schedules;

• Public holidays;

• Incomplete or inaccurate delivery information;

• Unexpected logistical interruptions;

• Other circumstances outside our reasonable control.

For additional information about shipping arrangements, tracking, delivery delays, and shipment concerns, please refer to our Shipping Policy.

7. Delivery Addresses and Customer Responsibilities

Customers are responsible for providing complete and accurate delivery information when placing an order.

Before confirming a purchase, please carefully review:

• Recipient's full name;

• Street address and building number;

• Apartment, unit, or suite number, where applicable;

• City and state;

• ZIP code;

• Contact telephone number.

Incorrect or incomplete information may cause delivery delays, unsuccessful delivery attempts, or other shipment-related complications.

If you discover an error after placing your order, notify our customer service team as soon as possible.

We will review whether the requested correction can be made before the order enters the later stages of fulfillment or dispatch.

Once a parcel has been transferred to the shipping carrier, modifications to delivery information may be restricted or unavailable.

If a shipment is delayed, cannot be located, or is marked as delivered without being received, please contact our customer service team.

Provide your order number and any available tracking information so that we can review the circumstances.

We will explain the appropriate next steps in accordance with our store policies and applicable consumer protection requirements.

8. Returns, Refunds, and Order Cancellation

Returns, refunds, and cancellation requests for purchases made through Vunorra are handled according to our Return & Refund Policy and applicable consumer protection requirements.

Return Eligibility

Eligible purchases may generally be submitted for return within 180 calendar days after delivery, subject to the conditions and eligibility requirements described in our Return & Refund Policy.

Our store provides a conditional 180-day return arrangement.

Whether a particular return qualifies for complimentary return shipping depends on the applicable conditions and the instructions provided by our customer service team.

Return Authorization

Customers must contact our support team and obtain the appropriate return instructions before sending products back.

Please do not send merchandise to an unapproved address.

The registered business address shown on our website is not automatically an authorized return destination unless our customer service team specifically confirms otherwise.

Refund Arrangements

Authorized returned products will be reviewed after they have been received.

For approved refunds, we generally initiate the refund within 5–10 business days after the returned item has been received and inspected.

Refunds are normally issued to the original payment method.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests may be accepted before the order enters production, packing, or shipment, subject to the current fulfillment status and applicable requirements.

Submitting a request does not automatically confirm cancellation. Our team must review and approve the request.

If a package has already been dispatched, you may need to follow the applicable return procedure after delivery.

Damaged, Defective, or Incorrect Products

If a skincare product arrives damaged, defective, incomplete, incorrect, or materially different from its advertised description, please notify our customer service team.

Depending on the circumstances, an appropriate resolution may include:

• An authorized return;

• A refund;

• A replacement;

• Another suitable remedy where applicable.

Applicable return shipping costs will be handled according to our Return & Refund Policy and legal requirements.

For complete information about return eligibility, shipping responsibilities, cancellation procedures, and refund processing, please review our Return & Refund Policy.

Nothing in these terms is intended to remove or restrict consumer rights or remedies that cannot legally be excluded.

9. Product Concerns, Usage Information, and Customer Safety

Skincare products may differ in formulation, ingredients, intended application, and usage requirements.

Customers are responsible for reviewing the available product information and instructions before purchasing and using an item.

We encourage customers to consider the following:

• Read the ingredient list where provided.

• Review the product's intended application.

• Follow the usage directions supplied with the product.

• Observe any listed warnings or precautions.

• Check relevant storage instructions.

• Consider known allergies or ingredient sensitivities.

• Follow appropriate patch-testing guidance where applicable.

Individual Skin Characteristics

Different individuals may respond differently to skincare products.

A product that is suitable for one person may not necessarily be suitable for another.

We do not guarantee that every product will be appropriate for every skin type or individual circumstance.

If you have sensitive skin, a known allergy, or a particular skin concern, review the available product information carefully before use.

If irritation or an unexpected reaction occurs, discontinue use and seek professional advice where necessary.

No Medical Advice

Product descriptions and other information provided through our website are intended for general product information and shopping purposes.

They are not a substitute for medical advice, diagnosis, or treatment.

Our products should not be considered medical treatments unless expressly identified and legally authorized as such.

Customers with medical skin conditions or specific health concerns should consult a qualified healthcare professional.

Reporting Product Problems

If an item arrives damaged, defective, or materially different from the description, please contact us with:

• Your order reference;

• The affected product name;

• A description of the problem;

• Relevant photographs or videos, where available.

Our team will review the information and explain the available resolution in accordance with applicable policies and law.

10. Customer Conduct and Purchasing Responsibilities

When using Vunorra, customers are expected to act responsibly and comply with these Terms of Service and applicable laws.

Customers agree to:

• Provide accurate account, billing, and delivery information.

• Review product descriptions and specifications before purchasing.

• Check order confirmations and retain relevant purchase records.

• Use valid and authorized payment methods.

• Follow applicable product instructions and precautions.

• Submit truthful information when contacting customer support.

• Avoid fraudulent or unauthorized use of website services.

• Respect the intellectual property rights of Vunorra and other rights holders.

• Avoid activities that disrupt website functionality or other visitors' access.

Customers are encouraged to review product ingredients, packaging details, intended applications, and usage information before completing a purchase.

Failure to provide accurate information may affect payment verification, order processing, delivery arrangements, or our ability to respond to customer inquiries.

We reserve the right to take reasonable protective action when there is evidence of misuse, fraud, or other activity that violates these terms, subject to applicable law.

11. Intellectual Property and Ownership of Website Materials

The Vunorra website contains various forms of digital and commercial content.

This may include:

• Brand names and logos;

• Product photographs and images;

• Product descriptions and written materials;

• Website graphics and illustrations;

• Page layouts and visual designs;

• Promotional materials;

• Other content protected by intellectual property laws.

Unless otherwise indicated, these materials are owned by or lawfully used by Vunorra, Shenzhen Ziyi Technology Co., Ltd., or their respective rights holders.

Visitors may access and view website content for personal shopping and other lawful, non-commercial purposes.

Without appropriate authorization, you must not reproduce, modify, distribute, publish, sell, or commercially exploit protected website materials, except where such use is permitted by applicable law.

Purchasing a product or accessing our website does not transfer ownership of intellectual property rights to customers.

Any unauthorized use of protected content may result in appropriate action in accordance with applicable law.

12. Third-Party Platforms and External Services

Our online store may rely on independent service providers to support various ecommerce and technical functions.

These services may include:

• Ecommerce platform services;

• Payment processing systems;

• Shipping and fulfillment providers;

• Website hosting and technical services;

• Analytics and marketing tools;

• Customer communication services;

• Security and fraud prevention systems.

Our website may also contain links to external websites or services operated by third parties.

These organizations may maintain their own terms of service, privacy policies, and operational procedures.

Their services are not entirely controlled by Vunorra, and we cannot guarantee the uninterrupted availability or performance of every external platform.

If you choose to access a third-party website or use an external service, your interaction may be governed by that provider's own conditions and policies.

We encourage customers to review the relevant information before submitting personal details or using an external service.

Information relating to third-party data processing is also explained in our Privacy Policy.

13. Website Availability, Maintenance, and Technical Changes

We make reasonable efforts to maintain access to our online store and support the functions necessary for browsing and purchasing products.

However, continuous and uninterrupted website availability cannot be guaranteed.

Website access or particular services may occasionally be affected by:

• Scheduled maintenance;

• Software updates;

• Technical errors or system interruptions;

• Network or hosting problems;

• Security procedures;

• Disruptions involving external service providers;

• Other circumstances beyond our reasonable control.

Where reasonably necessary, we may update, modify, temporarily suspend, or discontinue particular website functions for technical, operational, security, or business reasons, subject to applicable law.

We may also make reasonable improvements to website navigation, product presentation, and shopping functions as our store develops.

Nothing in this section is intended to exclude statutory warranties or consumer protection rights that cannot legally be restricted.

14. Liability and Applicable Consumer Protections

We aim to provide a dependable online shopping environment and make reasonable efforts to maintain accurate product information, accessible website services, and appropriate customer support.

Nevertheless, certain circumstances beyond our reasonable control may affect website operations, external services, payment processing, or delivery arrangements.

To the extent permitted by applicable law, Shenzhen Ziyi Technology Co., Ltd. shall not be responsible for indirect or consequential losses arising from circumstances in which such liability may lawfully be limited.

Any limitation or exclusion of liability under these Terms of Service applies only to the extent permitted by the laws applicable to the relevant transaction.

Nothing in these terms excludes or restricts:

• Mandatory consumer protection rights;

• Statutory warranties that cannot legally be excluded;

• Remedies required by applicable law;

• Liability that cannot lawfully be limited or waived.

We will continue to fulfill all obligations and liabilities that applicable law requires us to retain.

Customers retain the rights and protections available to them under the relevant legal framework.

15. Changes to These Terms of Service

Our products, website features, service arrangements, and business operations may change over time.

For this reason, we may revise these Terms of Service when necessary to reflect operational, technical, commercial, or legal developments.

Changes may relate to:

• Updates to website functions;

• New or modified shopping services;

• Changes to product information procedures;

• Updates to payment or fulfillment arrangements;

• Revised business practices;

• Changes in applicable legal requirements.

Any revised version will be published on this page together with an updated effective date where appropriate.

Changes will take effect as specified in the revised terms or as otherwise required by applicable law.

We encourage visitors and customers to review this page periodically so that they remain familiar with the conditions governing the use of our website.

Updates will not unlawfully remove rights that have already accrued to customers.

16. Customer Support and Dispute Resolution

We value clear communication and encourage customers to contact us if they experience a problem involving our website, products, purchases, payments, or customer service.

Before escalating an order-related concern, you may contact our support team to explain the situation and allow us to review the relevant information.

When submitting an inquiry, please include:

• Your order number, where applicable;

• The email address associated with your purchase;

• The relevant product or service;

• A clear description of your concern;

• Supporting information where appropriate.

Providing these details will help our team understand the issue and identify the appropriate next steps.

We aim to address customer inquiries through reasonable review procedures and clear communication.

Any dispute arising from the use of our website or purchases made through our store will be handled in accordance with applicable law and mandatory consumer protection requirements.

Nothing in these terms prevents customers from exercising legal rights that cannot lawfully be waived.

17. Contact Information and Customer Assistance

For questions about our skincare products, website services, purchases, payments, delivery arrangements, or customer support, please contact us using the following details.

Brand Name:

Vunorra

Customer Support Email:

service@vunorra.com

Customer Support Telephone:

+86 755 5550 1234

For an existing purchase, please include your order number and a brief description of your inquiry whenever possible.

Our team will review your message and make reasonable efforts to provide relevant assistance.

18. Company and Store Operator Information

The following information identifies the legal business responsible for operating the Vunorra online store.

Legal Company Name:

Shenzhen Ziyi Technology Co., Ltd.

Brand Name:

Vunorra

Registered Business Address:

Room A4403, Building 2, Zhuohong Xingchen, No. 6362 Longgang Avenue (Henggang Section), Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen, Guangdong, China.

Customer Support Email:

service@vunorra.com

Customer Support Telephone:

+86 755 5550 1234

The Vunorra online store is owned and operated by Shenzhen Ziyi Technology Co., Ltd., which manages the website's business activities and coordinates customer support for purchases made through our online store.

A Better Shopping Experience Begins with Clear Information

At Vunorra, we believe that customers should be able to explore skincare products and use online shopping services with a clear understanding of the relevant conditions.

From reviewing product information and completing a purchase to receiving an order and requesting after-sales assistance, we aim to make the shopping process straightforward and accessible.

We encourage all visitors and customers to read these Terms of Service together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other relevant store documents.

These policies provide additional information about our website operations, customer responsibilities, and the services available through our store.

Thank you for visiting Vunorra and taking the time to review our terms.

We appreciate your interest in our skincare collections and look forward to providing a convenient and informative shopping experience.

Vunorra is owned and operated by Shenzhen Ziyi Technology Co., Ltd.