Privacy Policy

Your Privacy Matters to Us

Every online purchase involves a degree of personal information, from the details needed to complete an order to the communication required to provide customer support. At Vunorra, we recognize that customers should be able to understand how their information is handled when they visit our website and use our shopping services.

We consider responsible information management an important part of maintaining a trustworthy online shopping environment. Whether you are browsing skincare collections, reviewing product information, completing a purchase, or contacting our customer service team, certain information may be processed to support your interaction with our store.

This Privacy Policy describes the types of personal information that may be collected, the purposes for which it may be used, the circumstances in which it may be shared, and the choices available to individuals under applicable privacy laws.

It also explains our general approach to cookies, information retention, data security, international transfers, and requests concerning personal information.

This policy applies to visitors, customers, and other individuals who interact with the Vunorra website or use services associated with our online store.

Brand Name: Vunorra

Store Operator: Shenzhen Ziyi Technology Co., Ltd.

By accessing or using our website, you acknowledge the information practices described in this Privacy Policy, subject to applicable legal requirements and any consent obligations that may apply.

1. Categories of Personal Information We May Collect

The information processed through our website depends on how you interact with our store, which services you use, and what details you voluntarily provide.

We may receive information directly from you, collect certain technical information automatically, or obtain relevant information through service providers involved in operating our online store.

Information Submitted by Customers

When you browse products, create an order, contact our support team, subscribe to communications, or participate in an available promotion, you may provide information such as:

• Full name and other identifying details.

• Email address and telephone number.

• Billing and delivery addresses.

• Order references and purchase histories.

• Products selected and quantities purchased.

• Transaction details and payment confirmation information.

• Messages, questions, complaints, and customer feedback.

• Communication preferences and marketing selections.

• Information submitted through contact forms or other website functions.

The specific information requested may differ depending on the activity you are completing.

For example, completing a purchase generally requires sufficient contact, payment, and delivery information to process the transaction and arrange fulfillment.

Payment-Related Information

Payments made through our website are processed using Shopify and/or other payment service providers, depending on the payment method available and selected during checkout.

The payment information accessible to us may vary according to the provider and the arrangements used for each transaction.

We may receive transaction-related information, such as payment confirmation, transaction references, payment status, and relevant order details.

Customers should refer to the applicable payment provider's privacy documentation for further information about how that provider handles payment information.

Information Relating to Other Individuals

In certain situations, you may purchase a skincare product as a gift or request delivery to another person.

When doing so, you may submit another individual's name, telephone number, email address, or delivery information.

Please ensure that you have appropriate permission to provide another person's personal information and that the information is submitted in accordance with applicable privacy requirements.

Information Collected Through Website Activity

When you visit Vunorra, certain technical information may be collected automatically through our ecommerce platform, cookies, and other technologies enabled on the website.

Depending on the functions and services in use, this information may include:

• Internet Protocol (IP) address.

• Approximate geographic location derived from technical information.

• Browser type and version.

• Device type and operating system.

• Technical identifiers and session information.

• Pages viewed and browsing activity.

• Products viewed and shopping interactions.

• Referral websites and traffic sources.

• Cookie identifiers and similar tracking information.

• Website performance and security records.

We may use this information to understand how visitors navigate our skincare collections, maintain website functionality, identify technical problems, and improve the general shopping experience.

Information Provided Through Customer Communications

If you contact us by email, telephone, or through an available website form, we may retain the information you provide so that we can understand and respond to your inquiry.

This may include your contact details, order reference, product information, the content of your message, and any supporting materials you choose to submit.

We encourage customers to provide only information relevant to their inquiry.

2. Cookies, Tracking Tools, and Website Technologies

To maintain website functionality and understand how visitors interact with our online store, Vunorra may use cookies and comparable technologies.

These technologies may include browser cookies, pixels, tags, log files, and other tools supported by our ecommerce platform or enabled third-party services.

Depending on their purpose, these technologies may help us:

• Remember items placed in a shopping cart.

• Maintain website sessions.

• Support checkout and transaction functions.

• Remember selected browsing preferences.

• Understand how visitors navigate website pages.

• Evaluate website traffic and performance.

• Identify unusual activity and potential security concerns.

• Measure promotional and advertising performance where applicable.

• Improve the presentation and usability of our website.

Essential Cookies

Some cookies are necessary for basic website operations.

They may support functions such as shopping cart management, checkout navigation, session continuity, and other essential ecommerce features.

Disabling these technologies may prevent certain website functions from operating correctly.

Analytics and Performance Technologies

Where enabled, analytics technologies may help us understand how customers interact with product pages, navigate skincare collections, and use different website features.

The information obtained may be used to identify areas where the website experience could be improved.

Advertising and Promotional Technologies

Where applicable, certain technologies may be used to understand the effectiveness of promotional campaigns and advertising activities.

Their use may depend on the services enabled on our website, applicable privacy requirements, and the choices available to visitors.

Managing Cookie Preferences

You may be able to control certain cookies through your browser settings or the cookie preference tools made available on our website.

Depending on your location and applicable law, additional consent or preference controls may be provided for non-essential cookies.

Please be aware that restricting certain technologies may affect some website features or shopping functions.

3. Purposes for Which We Use Personal Information

We process personal information for purposes associated with operating Vunorra, providing ecommerce services, communicating with customers, and meeting applicable legal responsibilities.

Depending on the nature of your interaction with our website, information may be used for the following purposes.

Order Processing and Purchase Management

We may use relevant information to:

• Receive and confirm customer purchases.

• Maintain order records.

• Verify transaction status.

• Manage product selections and quantities.

• Coordinate order preparation and fulfillment.

• Arrange shipping and delivery.

• Provide order-related notifications.

Customer Support and Communication

Contact information and relevant purchase details may be used to:

• Respond to product inquiries.

• Explain product descriptions and listed specifications.

• Answer questions about ingredients and product information.

• Assist with checkout difficulties.

• Review delivery concerns.

• Handle complaints and customer feedback.

• Provide information about cancellations, returns, and refunds.

Website Administration and Improvement

Technical and browsing information may be processed to:

• Maintain website performance.

• Improve page navigation and usability.

• Understand visitor interaction patterns.

• Identify technical errors.

• Improve the organization of product collections.

• Maintain website stability and functionality.

Fraud Prevention and Security

Certain information may be used to:

• Identify suspicious transactions.

• Verify relevant order information.

• Detect unauthorized activities.

• Protect the website and its users.

• Investigate potential misuse of our services.

Marketing and Promotional Communication

Where permitted by applicable law, we may use eligible contact information to provide:

• New product announcements.

• Skincare collection updates.

• Promotional offers.

• Special shopping notices.

• Other marketing communications relating to our store.

Customers may manage marketing preferences as explained in this policy.

Legal and Business Responsibilities

We may also process information when reasonably necessary to:

• Maintain accounting and transaction records.

• Meet taxation and regulatory requirements.

• Respond to lawful requests from authorities.

• Establish, exercise, or defend legal claims.

• Manage business operations.

• Enforce applicable store policies.

Where required, we will identify an appropriate legal basis for processing personal information under the privacy laws applicable to the individual concerned.

4. Circumstances in Which Information May Be Shared

Operating an online store may require cooperation with external service providers and other organizations.

In certain circumstances, personal information may be shared when reasonably necessary to complete purchases, provide services, maintain website operations, or fulfill legal obligations.

The categories of organizations that may receive relevant information include the following.

Ecommerce Platform and Website Providers

Our online store uses ecommerce technology and related services to support website operations.

Shopify and other relevant technology providers may process information necessary for website hosting, order management, checkout functions, and related services.

Payment Processing Organizations

Payment providers may receive relevant transaction information to process payments, verify transactions, and address payment-related issues.

The information shared depends on the selected payment method and the provider's requirements.

Shipping and Fulfillment Partners

Where necessary to complete an order, relevant delivery information may be provided to carriers, warehouses, fulfillment services, or other logistics partners.

This may include recipient names, delivery addresses, telephone numbers, and order references.

Customer Communication Services

We may use external communication tools or service providers to organize customer inquiries and support communication.

Information may be shared where necessary to respond to requests and manage customer service activities.

Analytics and Marketing Providers

Where applicable services are enabled, certain information may be processed by analytics or marketing providers to evaluate website usage, understand promotional performance, and support permitted advertising activities.

Security and Fraud Prevention Services

Information may be shared with relevant security providers when reasonably necessary to detect suspicious transactions, prevent unauthorized access, and protect our website.

Professional and Business Advisers

We may disclose relevant information to legal advisers, accountants, auditors, and other professional consultants when their involvement is reasonably necessary for business purposes or legal compliance.

Government Authorities and Legal Requests

Personal information may be disclosed to courts, regulators, government agencies, or law enforcement authorities when disclosure is required or permitted under applicable law.

Business Transfers

In connection with a merger, acquisition, restructuring, financing arrangement, or transfer of business assets, relevant information may be transferred to the parties involved, subject to applicable privacy requirements.

We aim to limit disclosures to information reasonably necessary for the relevant purpose and to handle such disclosures in accordance with applicable legal requirements.

5. Third-Party Services and External Platforms

Certain functions of our online store may depend on services operated by independent organizations.

These services may support ecommerce operations, payment processing, website analytics, advertising, communication, security, and other technical functions.

When enabled, third-party services may collect or process certain information through their own systems.

Examples may include:

• Ecommerce platform services.

• Payment gateways and transaction processors.

• Shipping and fulfillment providers.

• Website analytics services.

• Advertising and promotional platforms.

• Customer communication tools.

• Website security and technical services.

These organizations may have their own privacy policies, terms of service, and information-handling procedures.

Vunorra does not control every aspect of the independent privacy practices of third-party organizations.

For example, when you complete a payment through an external provider or visit a third-party website linked from our store, the information you submit may be handled according to that provider's own policies.

We encourage visitors to review the applicable privacy documentation before providing personal information to external services.

Where applicable law requires additional disclosures, consent, or opt-out opportunities concerning certain forms of information sharing or targeted advertising, we will provide the relevant notices and available choices.

6. Personal Information Retention

We retain personal information only for periods reasonably necessary to support the purposes described in this Privacy Policy, subject to applicable legal and regulatory requirements.

The appropriate retention period may depend on several considerations, including:

• The nature of the information collected.

• The purpose for which the information was obtained.

• Requirements for maintaining order and transaction records.

• Customer service and after-sales responsibilities.

• Accounting and taxation obligations.

• Business and contractual requirements.

• Fraud prevention and security needs.

• Pending customer complaints or disputes.

• Legal claims or regulatory obligations.

For example, certain purchase records may need to be retained to support transaction management, financial reporting, or applicable legal obligations.

Information used for other purposes may be retained for different periods depending on its relevance and the applicable requirements.

When information is no longer required for a legitimate purpose, we may delete it, anonymize it, or otherwise dispose of it in accordance with applicable law and our retention practices.

7. Privacy Rights and Individual Choices

Depending on your location and the privacy laws that apply, you may have certain rights concerning the personal information we process about you.

These rights may include:

Right to Access

You may request confirmation of whether we process personal information relating to you and, where applicable, request access to that information.

Right to Correction

You may ask us to correct personal information that is inaccurate, incomplete, or outdated.

Right to Deletion

You may request deletion of eligible personal information, subject to legal requirements and applicable exceptions.

Right to Information

You may request further details about the categories of personal information collected, the purposes of processing, and relevant information-sharing practices.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a commonly used or transferable format.

Right to Object

You may have the right to object to certain types of information processing under applicable privacy laws.

Right to Restrict Processing

In certain circumstances, you may request that we limit the processing of your personal information.

Right to Withdraw Consent

Where processing relies on your consent, you may withdraw that consent, subject to applicable legal requirements.

Marketing and Advertising Choices

Depending on your location and applicable law, you may have choices concerning promotional communications, targeted advertising, or certain forms of information sharing.

The rights available to you may vary depending on your jurisdiction and the circumstances of the request.

Certain requests may require identity verification and may be subject to lawful exceptions.

How to Submit a Privacy Request

To exercise an applicable privacy right or ask a question about personal information, contact us at:

Email: service@vunorra.com

Please describe the nature of your request and provide sufficient details for our team to understand the information involved.

Where reasonably necessary, we may request additional information to verify your identity before responding.

We will review and handle eligible requests in accordance with applicable privacy laws.

8. Marketing Messages and Communication Preferences

Vunorra may send promotional communications where permitted by applicable law and where the necessary consent or other legal basis has been established.

These communications may relate to:

• New skincare collections.

• Recently introduced products.

• Promotional campaigns.

• Discounts and special offers.

• Store announcements.

• Other relevant shopping information.

We aim to provide customers with appropriate options for managing marketing preferences.

Unsubscribing From Promotional Emails

If you no longer wish to receive marketing emails, you may use the unsubscribe link included in the relevant communication, where available.

You may also contact our customer service team:

Email: service@vunorra.com

We will process eligible requests in accordance with applicable requirements.

Essential Service Communications

Unsubscribing from promotional messages does not necessarily prevent us from sending important communications relating to your purchases or use of our services.

Such messages may include:

• Order acknowledgments.

• Payment and transaction notifications.

• Shipping confirmations.

• Delivery updates.

• Return and refund information.

• Security-related notices.

• Responses to customer service requests.

• Other essential purchase-related communications.

These messages may be necessary to provide the services you have requested.

9. Information Security and Protection Measures

Protecting customer information is an important consideration in the operation of our online store.

We use reasonable administrative, organizational, and technical measures intended to reduce the risk of unauthorized access, misuse, disclosure, alteration, or loss of personal information.

Depending on the services and systems involved, these measures may include appropriate access controls, platform security features, information management procedures, and other safeguards.

However, no website, internet connection, electronic communication system, or digital storage method can be guaranteed to be completely secure.

For this reason, customers should also take reasonable precautions when using our website.

We recommend that you:

• Avoid sharing account passwords with other individuals.

• Use secure devices and internet connections when shopping.

• Keep your email account protected.

• Avoid sending confidential payment details through ordinary email.

• Contact us promptly if you suspect unauthorized activity involving your purchase or personal information.

If we become aware of a personal information incident requiring notification under applicable law, we will take the actions required by the relevant legal requirements.

10. Children's Privacy

The Vunorra website is intended for a general audience and is not specifically designed to collect personal information from children under 13 years of age, or any higher minimum age required by applicable local law.

We do not knowingly collect personal information from children in circumstances that violate applicable privacy requirements.

If you believe that a child has provided personal information through our website without appropriate authorization, please contact us.

Email: service@vunorra.com

Please provide sufficient information to help us understand the concern.

We will review the circumstances and take appropriate steps where required by applicable law.

11. International Data Processing and Transfers

The Vunorra online store is operated by Shenzhen Ziyi Technology Co., Ltd., based in Shenzhen, Guangdong Province, China.

Our ecommerce platform, payment providers, shipping partners, technical service providers, and other business partners may operate in different countries or regions.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside the country where you reside.

Different countries may have different privacy regulations and standards of information protection.

Where international transfers are subject to specific legal requirements, we will take appropriate measures to support lawful transfers and implement applicable safeguards.

Such measures may include contractual protections, required notices, or other safeguards depending on the circumstances and the relevant legal framework.

If you have questions about international information processing, please contact:

Email: service@vunorra.com

12. Links to External Websites and Services

Our website may contain links to external websites, payment platforms, social media services, or other online resources.

These external services are operated independently and may maintain their own privacy policies, security procedures, and terms of use.

Once you leave the Vunorra website, the collection and processing of information by those external services may be governed by their own policies.

We do not control every aspect of the privacy practices of websites or services that we do not operate.

Before submitting personal information through an external website, we recommend reviewing its privacy documentation and understanding the relevant terms.

The presence of an external link on our website does not necessarily mean that Vunorra controls or endorses the privacy practices of that third party.

13. Changes and Revisions to This Privacy Policy

Our website, business operations, technologies, and service arrangements may change over time.

As a result, the way certain information is collected or processed may also change.

We may revise this Privacy Policy when necessary to reflect:

• Changes to our online store functions.

• Updates to ecommerce services and technologies.

• Changes in payment or fulfillment arrangements.

• New or modified business operations.

• Updates to applicable privacy laws.

• Changes in information security or retention practices.

• Other relevant operational or legal developments.

Any revised version will be published on this page.

Where appropriate, we will update the revision date to help visitors identify the latest version.

If a material change requires additional notification or consent under applicable law, we will provide the necessary information through an appropriate communication channel.

We encourage customers to review this policy periodically so they remain informed about our information-handling practices.

14. Contact Information and Business Details

If you have questions about this Privacy Policy, wish to make a privacy-related request, or need clarification about how personal information is handled through our website, please contact us using the details below.

Brand Name:

Vunorra

Legal Company Name:

Shenzhen Ziyi Technology Co., Ltd.

Registered Business Address:

Room A4403, Building 2, Zhuohong Xingchen, No. 6362 Longgang Avenue (Henggang Section), Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen, Guangdong, China.

Customer Support Email:

service@vunorra.com

Customer Support Telephone:

+86 755 5550 1234

The Vunorra online store is owned and operated by Shenzhen Ziyi Technology Co., Ltd., which is responsible for the store's business operations and the coordination of customer service matters relating to purchases made through the website.

When submitting a privacy-related inquiry, please explain the nature of your question or request.

For certain requests, we may need additional information to verify your identity and determine how the request should be handled.

We will review eligible inquiries and respond in accordance with applicable privacy requirements.

Our Approach to Privacy and Customer Trust

At Vunorra, we understand that a dependable shopping experience involves more than browsing products and completing purchases. Customers should also be able to understand how their personal information is handled throughout their interaction with our online store.

We aim to maintain clear information practices, use personal information for appropriate business purposes, and respect the privacy choices and rights available to individuals under applicable laws.

We encourage visitors to review this Privacy Policy together with our Terms of Service, Shipping Policy, Return & Refund Policy, and other relevant website documents.

These policies provide additional information about how our store operates and what customers can expect when using our services.

Thank you for visiting Vunorra and taking the time to understand our privacy practices.

Vunorra is owned and operated by Shenzhen Ziyi Technology Co., Ltd.